Managed IT Services

Managed IT Services is the new IT Department for many organizations and businesses.

Are you receiving a good service from your computer support staff, or service provider? Do you feel nickeled and dimed out of your mind by your current provider? Save a lot of money by skipping your “Bronze”, “Copper”, “Silver” and “Platinum” plans, and invest in a service that is better than an in-house IT Department staffed by one or two people.

Tech Prognosis delivers proactive maintenance services through flat-rate Managed IT Services – you pay one flat monthly fee. Period.

We can be your virtual IT department, leveraging the partnership of companies like Microsoft, Lenovo, Calyptix Security, Solarwinds, Dell and Greenlink Networks for a robust service offering that costs about half of what you would pay for a full-time staff.

The Traditional IT Problem

In IT maintenance, the general tendency is to treat the symptom and not the sickness – the typical “we will only take care of computer and technology problems when something breaks (commonly known as “Break-Fix”).

In many organizations, there are usually no dedicated IT staff. What ends up happening is that an employee – a front desk staff, an Executive Assistant, a Communications Director, or even the Executive Director or business owner ends up as the “IT Manager”.

The IT job in this scenario is usually reduced to issues like replacing failed hard drives and computer memory sticks, making sure antivirus is updated, and spending countless hours and a lot of money dealing with break-fix vendors without permanent resolution.

Managed IT Services - Computer Network Is Like An Iceberg ImageThe end result is that businesses and organizations are constantly plagued by the same issues over and over. That is because a computer network runs deeper than swapping out a few bad hard drives or memory sticks. The computer network is like an iceberg. Things may look fine on the surface, but behind the scenes and usually unknown until something breaks.

Many organizations find that a forward-thinking strategy is very effective, and partner with a Managed IT Services Provider (MSP) as a permanent resolution to this perenially frustrating dilemma.

Managed IT Services are designed to reduce your costs, increase your productivity and mitigate your business risks for nonprofits, associations and small businesses. The idea is to partner with you as your Virtual  IT Department. This removes the burden of hiring technology-related positions that do not come cheap: whether it is for help desk, domain and website administration, application developer, network security, and privacy administrator.

The end result is that you have a professional company take care of the technology side of running your organization while you focus on the mission and fulfilling the goals set by the board and stakeholders.

How It Works

The partnership begins with us evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors. This is usually called the “Assessment” phase. fter the nework assessment, we bring your environment up to speed through optimization; and finally, when you are satisfied that the concept of the new network is the way you envisioned it, we finalize documentation and start managing and supporting your organization.

Phase 1: Business and Technology AssessmentManaged IT Service Business-Technology Assessment

In the business and technology assessment phase, we work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a managed services technology plan that aligns with your long-term business or organization goals.

Phase 2: Network Optimization

During the network documentation and optimization phase, we will:

  • Go through all your devices – servers, desktops, router, switches, printers and other network-connected appliances and make sure they are all up to date in terms of hardware and software updates and patches.
  • Assist you in going through your network or Active Directory (if you have an Active Directory-based domain) and review user accounts to remove or deactivate expired or dormant ones. It is amazing how many companies and organizations still have active accounts belonging to former employees.
  • If there are security solutions (like antivirus) from many vendors, we will work with you to choose the best one and make sure all your computers are using the same software and security policy.
  • Most organizations tend not to have written policies for how the network is used. Should that be the case, we will work with you and your team to create policies and guidelines.
  • Work with you and your team to develop an enterprise-wide Defense-in-Depth strategy for user and organization protection from data loss, unauthorized access and resource usage.

Phase 3: Manage IT Infrastructure

When both parties are satisfied with the proposed network solutions, this final phase is where we install our tools and remove the software and hardware of a previous provider (if you had one).

  • A small piece of software will be installed on each device where necessary and the uses of these specialized software will be explained and documented.
  • You will be introduced to our ticketing system, and
  • The main contact in your organization will be assigned an account manager because we know how frustrating it can get to keep seeing new faces or passed from one technician to another, just when you thought you were getting to know the previous technician.

Our Managed IT Services Solutions

The Value & Benefits of Managed IT Services

  • Quicker Solution and Higher Net Productivity.
    Most IT issues result in a dispatch of your in-house “computer guy,” and if you’re lucky, you will have  few people respond. But, like most organizations, there is a high cost in trainig and retaining good, high-skilled support personnel. As a result, issues requiring expert knowledge don’t get solved quickly, and sometime they are not resolved at all. The cost to the organization’s bottom line is downtime and a hit on productivity until each new issue is resolved.
    Managed IT Services can solve this problem by providing quicker resolution to computer issues which will lead to increased productivity for you and your employees.
  • 24/7 server monitoring

One of the most popular components of Managed IT Services is the Continuous Monitoring Service which can detect and immediately report issues with your servers, including operating systems and terminal server, network services, active directory, applications, critical event logs, system performance data, and backup monitoring.

  • Server and workstation preventative maintenance

Managed IT Services can provide preventative maintenance activities on your servers, workstations, and laptops to prevent problems before they escalate. It includes ongoing preventative maintenance services, patch management, temporary file and internet debris removal, hard drive integrity checks, and service pack installation.

  • Network device monitoring

With Managed IT Services, we can monitor for network devices like routers, firewalls, switches, network-enabled printers, gateway VPN tunnels, and externally hosted web and email servers.

  • Integrated virus protection

A major component of Managed IT Services is the inclusion of a comprehensive virus protection for desktops, servers, and e-mail services, eliminating the trouble of annual maintenance renewals and the risk of expired protection.

  • Antivirus signature monitoring

There are centrally managed automatic updates to antivirus software along with our proactive monitoring for a more secure network.

  • Remote access and support

Fast problem response with our secure remote support tool, eliminating the need to wait for an engineer.

  • Unlimited helpdesk telephone and remote support

A team of expert technicians available to answer questions and solve problems quickly over the phone or through remote support, with clear escalation procedures.

  • Server administration

Common server administration tasks handled with no hassle, including creating, disabling, and maintaining user accounts; changing or resetting account passwords; managing security rights and membership; and creating and managing directory shares.

  • Monthly status report

Comprehensive monthly reports on the overall health of your technology, along with any issues experienced over the previous month are provided to you and other designated staff at no cost. These reports, which are produced in Executive Summary format give you an insight on how your investment in technology is working for the organization.

  • Quarterly review and planning meeting

Quarterly Business Reviews gives you, the executive, an opportunity to assess your satisfaction with your current technology, prioritize outstanding issues, and plan technology to support anticipated changes to your business. It is one of the best returns on your investment in Managed IT Services. Think of it as having your own IT Director, or Chief Information Officer (CIO).

Do You Need Managed IT Services

If you’ve outgrown your current IT provider – or if you are looking for someone you can trust to upgrade your computer network, migrate you to the cloud, implement a more reliable and secure backup, lower your phone bill or solve any other IT problem – then give us a call.

With Managed IT Services. we become an extension of your business, and true partner. Because our service plans are based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship. This fuels our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true partner should.

At no charge, we’ll meet with you to develop a customized IT optimization plan and show you the fastest, most effective way to eliminate your IT problems or achieve a result you are looking for in your business. There’s no strings attached an no cost – call us now at 512-814-8044 or use this form to start a conversation.

Ask about our flat-rate  Managed IT Services in Round Rock, TX and surrounding cities today!

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