Trust is everything in our industry and Tech Prognosis strives to provide the very best service we can to our numerous clients across four major industries.
We are grateful for their trust and kind words.
NO BUSINESS INTERRUPTIONS
“Every effort is made to keep the IT work from ever interrupting or interfering with business.”
I really appreciate how Tech Prognosis makes it a point to conduct their tests and back-ups of systems during off hours or weekends. Every effort is made to keep the IT work from ever interrupting or interfering with business.
Tech Prognosis is also very proactive … we receive constant communications and alerts regarding new threats that might infect or harm our network. I always feel empowered by these and ahead of the game re: viruses, etc.
Maybe most importantly, Daniel Ihonvbere with Tech Prognosis is a man of character and professionalism. He’s easy to work with and not afraid to give hard truths re: our tech systems. That’s appreciated.
PROFESSIONAL & EFFICIENT
“When You Want to Move from an Environment That’s Reactive to one that’s Proactive, Tech Prognosis Goes the Extra Mile!”
The way Tech Prognosis does business is just much more suitable for our type of business environment. We have deadlines and critical schedules to meet, and we need to be moving forward at all times.
What we value most in our partnership with Tech Prognosis is their professionalism. When we first engaged them, they came in and helped us define existing deficiencies with our computer equipment and network. But instead of forcing solutions on us that do not fit our environment, they provided us with recommendations and encouraged us to look at competing proposals. That was something we had never encountered before.
Since signing up with Tech Prognosis, our systems run efficiently because they are custom-designed for our business and when we have the occasional problems, they know about it immediately and are able to remedy the problems, most times remotely. In addition, our operating systems are kept up to date, as well as our virus protection. All of this is done without it affecting our daily use of our systems. We have been very pleased we took the leap to have our systems monitored consistently and we are very pleased with the staff’s technical abilities and customer service.
TRUE PROACTIVE SUPPORT
“Thanks to Tech Prognosis, Computer Problems Are Fixed Instantly or Before I Even Know We Have a Problem!”
In the past, I would sometimes have to wait for days to get our computer problems fixed; but thanks to the support and maintenance from Tech Prognosis, computer problems are fixed instantly, or before I even know we have a problem!
They are also incredibly proactive, which gives me confidence that my data is secure and that I don’t have to worry about unexpected downtime or other computer disasters.
I know they are on top of everything and have it handled. I love the fact that I don’t have to manage them. If you are a small business owner that relies on your computer network as much as I do, my recommendation is that you don’t wait to sign up! It’s worth every penny to have someone else watching and managing that part of your business and the peace of mind it offers.
NO MORE STRESS
“They’ve Taken the Burden of Computer Support and Maintenance Off My Back”
Thanks to Tech Prognosis and the Virtual IT Department service they provide, the entire burden of computer support has been taken off my back, and I don’t have to worry about security threats or downtime.
Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It’s really helped speed up our network, our programs run better, and we don’t have the recurring problems that we had in the past.
PEACE OF MIND
“They Give Me Peace of Mind By Making Sure the Network is Monitored and Supported 24/7”
For a small business like ours, Tech Prognosis just makes sense. It gives you the real necessities of support your need at a very fair price. When you are running a business, you need to maintain a focus on keeping your customers happy and the income coming in. That takes precedence over removing temp files or scanning for spyware.
Thanks to Tech Prognosis and the Virtual IT Department Services they provide, the entire burden of computer support has been taken off my back, and I don’t have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It’s really helped speed up our network, our programs run better, and we don’t have the recurring problems that we had in the past. For a small business like ours, Managed Services just makes sense. It gives you the real necessities of support you need at a very fair price.
ELIMINATE WASTED TIME
“Last Month Alone Their Email Security Service Saved Us Several Hours of Wasted Time – But the Biggest Benefit to Us is the Server Monitoring and Patch Management”
We’ve been using Tech Prognosis for over four years now and I cannot tell you how much time, money, and worry it has saved our firm. During that time we have changed servers and desktop computers, added a bunch of laptops, set up a secure wireless network, a VPN tunnel, remote access, and probably some other things I can’t remember. We have yet to come up with a problem they cannot fix. They are always pleasant to work with, never displays frustration at the messes we have caused trying to fix it ourselves. In short, we are VERY pleased with their work.
SECURE CLOUD BACKUPS
“Tech Prognosis Set Up the Backup Process Our Previous IT Service Providers Promised But Never Delivered”
We supposedly had a real backup process. We found out later that the backups were not being done after hours! Now Tech Prognosis provides onsite and cloud-based backups, done on a daily basis.
Thanks to Tech Prognosis and their Business Continuity service, the work required to keep our disaster recovery system functioning correctly has been virtually eliminated. We used to spend hours and hours setting up back-up jobs, checking and reviewing job completion errors, rotating USB drives offsite etc. Now, we rarely get involved with any of the process. which is very stable and reliable. On occasions when someone ‘accidentally’ deletes a network file, or an entire virtual server needs to be rebuilt from back-up, we have been very impressed with the quick response. If you haven’t implemented a full scale back-up program, or if you are still using tape and USB drive back-ups, I strongly recommend that you take a look at the service Tech Prognosis has to offer you; it is worth the time and money.
“Other companies are not as responsive as you are and more importantly will try to handle most problems over the phone versus in person”
Other companies are not as responsive as you are and more importantly will try to handle most problems over the phone versus in person. Point being I never stress about our computers because I know I can count on you.
To me monitoring is necessary because it insures the health of your network and computers. When you don’t have tech savvy staff, it’s good to have someone maintain the system by doing updates, etc. Also with all the viruses out there I like knowing you are watching.