Why Use Us?
Technology Solutions for Small Businesses
Tech Prognosis specializes in expert IT consulting, providing Managed IT services, computer support, cloud hosting, cyber-security, and unified communications services to micro, small, and medium businesses in Round Rock, Austin, Georgetown, Pflugerville, Cedar Park, Leander, Liberty Hill and surrounding cities.
We want to earn the role of your trusted advisor on all things technology that will move your business forward, even if it’s just you and two other people in the office.
We can help you sort through the choices and messages presented to you by hordes of technology providers who will promise the moon to win your business, only to disappear after they’ve taken your money.
Managed IT Services is a major part of our small business portfolio.
The Top 10 Reasons Why You’ll Want To Outsource Your IT Support To Us
We Are Local
We know you’re busy and have made a commitment to making sure your computer problems get fixed FAST.
While most repairs can be done remotely using remote management tools, what happens when Internet connection is down, or you need someone to come to the office to take a look at something?
It’s going to be a long wait, since most IT service providers use technicians based in foreign countries.
Instead of having someone “walk you through” fixing your computer problems, wouldn’t you rather have someone in your community?
We are your neighbor, and can be in your office within minutes if necessary.
No Forced Long-Term Contracts
If you’ve ever wanted to stop a service, but were told you have to wait for three years or pay a hefty penalty, then you’ll understand why long-term contracts can sometimes be a burden.
While there are certain benefits in long-term contracts and agreements, we don’t force our clients into signing one.
We will give you the option of using our services without a long-term contract, if that is what you prefer. We want you to keep working with us because you love us, not because you’re “locked” in.
This means that you can cancel the service at any time, if you feel it is not the right fit.
We Answer Our Phones Live
When you are calling your IT company with an important issue, wouldn’t you prefer to speak with a real person, rather than wade through voice prompts and leave a message that nobody ever responds to?
We answer our phones live during business hours. If you do leave a message, or submit a ticket using our support system, we will respond to your support requests within the hour.
Other companies are not as responsive as we are and more importantly will try to handle most problems over the phone versus in person.
Tech Prognosis will send a person should something go wrong.
All Projects Are Completed On Time And On Budget
When you hire us to complete a project for you, we won’t nickel-and-dime you with unforeseen or unexpected charges or delays.
We guarantee that we will deliver precisely what we promised to deliver, on time and on budget, with no excuses.
We Don't Bill for Labor
The way other IT service providers get you is to offer “Managed IT Services”, then proceed to charge you for labor when you want to add servers and computers, or install software. Some even charge you to come in on weekends to do their job!
The Tech Prognosis model includes the time for projects, training and support. This allows us to implement the needed projects and solutions for your business based on their biggest impact to your office.
The benefit of this approach is that it addresses the common issue offices often run into where projects that would have a direct impact on their bottom line are delayed due to the prohibitive cost of labor.
When we say we are your IT department, we act like one.
We Won’t Hold You Hostage
Many IT service providers have a habit of not providing their clients with clearly written, simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc.
This is all an attempt by these IT companies to make it difficult for their customers to move to a different provider if they are not satisfied with the level of service.
This does not make sense, and is, to say the least, unethical and unprofessional. As a client of ours, we’ll provide you with full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc., in simple terms that you can understand, with a professional diagram of where things are, and what they are for.
We keep our clients by delivering exceptional service — not by keeping them in the dark.
Peace Of Mind
We monitor all of our clients’ networks round-the-clock. This means you never have to worry that a virus has spread, an intruder has broken in or a backup has failed to perform.
Tech Prognosis will watch over your entire network, taking the management and hassle of maintaining it off your hands.
This means you can stop worrying about your IT systems, security and backups, and you can focus on things that may have been on your wish list for a long time like growing your customer base and running your business, taking a vacation, spending time with friends and family, or just being able to sleep like a baby.
100% No-Small-Print Satisfaction Guarantee
Quite simply, if you are not happy with our work, we’ll do whatever it takes to make it right to YOUR standards without charging you for it. And if we can’t make it right, the service is free, and we’ll even help you transition to a new provider at no cost to you.
Try us out for 30 days, risk-free
It has never been easier to get the kind of IT support services you deserve at your own pace. No pressure.